Customer Care Advocate

We are looking for a customer-focused, empathetic, and detail-oriented *Customer Care Executive* to join our team. In this role, you will be the primary point of contact for our customers, addressing their inquiries, resolving complaints, and ensuring a seamless, positive experience with our brand. The ideal candidate possesses excellent communication skills, a problem-solving mindset, and the ability to remain calm under pressure.

*(FRESHERS WELCOME)*

• *Customer Support:* Handle incoming customer inquiries, requests, and complaints via phone, email, live chat, and social media channels in a timely and professional manner.
• *Problem Resolution:* Investigate customer issues, troubleshoot technical or operational problems, and provide accurate, effective solutions.
• *Documentation:* Accurately log all customer interactions, support tickets, and resolution steps into the CRM system.
• *Feedback Collection:* Identify recurring customer pain points and share valuable feedback with the product, sales, or management teams to help improve our offerings.

*Qualifications & Skills*

• High school diploma or equivalent; a Bachelor’s degree in a relevant field is a plus.
• 0 to 1 years of experience in customer service, retail, call center operations, or a client-facing role is sufficient. *(Freshers welcome)*
• Good verbal and written communication skills in English
• Comfortable using computers and MS Office/Google Workspace.

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Flexible schedule
• Food provided
• Paid time off
• Provident Fund

Application Question(s):

• Do you have your own Laptop?
• Do you have a Valid Passport?

Work Location: In person