Senior Data Analyst

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

We are seeking a highly analytical and results-driven Senior Data Analyst with extensive knowledge of OptumRx Pharmacy Operations, specifically within the Home Delivery Pharmacy (HDP) and OptumRx Specialty business areas. The successful candidate will possess a strong understanding of pharmacy order management, prescription fulfillment workflows, and data analytics, enabling the delivery of actionable insights that support operational excellence and strategic decision-making.

Primary Responsibilities:

Serve as a subject matter expert in OptumRx business operations, with a primary focus on Home Delivery Pharmacy (HDP) and OptumRx Specialty services
Analyze and interpret operational, financial, and performance data related to prescription processing, order fulfillment, and pharmacy operations
Utilize IRIS (Integrated Rx Information System) to conduct data analysis, identify trends, troubleshoot operational issues, and support business initiatives
Demonstrate strong knowledge of the end-to-end Order Cycle Management process, including prescription intake, validation, adjudication, dispensing, fulfillment, shipping, and delivery
Collaborate with business and operations stakeholders to identify process improvement opportunities and drive operational efficiencies
Design, develop, and maintain insightful dashboards, reports, and KPI scorecards using modern business intelligence tools
Conduct root cause analysis and provide data-driven recommendations to improve service levels, productivity, and customer experience
Leverage advanced analytics platforms to extract, transform, analyze, and visualize large and complex datasets
Partner with cross-functional teams across Operations, Product, Technology, and Business functions to deliver impactful analytical solutions and reporting capabilities
Comply with all applicable Company policies, procedures, and business directives, changes including those relating to work location, team assignments, work schedules, and flexible work arrangements

Required Qualifications:

Hands-on experience working with IRIS (Integrated Rx Information System)
Solid understanding of OptumRx Pharmacy Operations, with proven expertise in Home Delivery Pharmacy (HDP) & OptumRx Specialty Operations
Comprehensive knowledge of Prescription Processing workflows, Order Cycle Management and Pharmacy Fulfillment Center Operations
Advanced proficiency in - Databricks, Snowflake, Tableau, Power BI, MSBI
Solid SQL skills with the ability to perform complex data analysis and data validation
Proven excellent analytical, critical thinking, and problem-solving capabilities
Proven ability to convert complex business requirements into meaningful analytical insights and reporting solutions
Proven solid verbal and written communication skills with the ability to effectively engage and influence stakeholders across all levels of the organization

Preferred Qualifications:

Experience in Healthcare, Pharmacy Benefit Management (PBM), or Pharmacy Operations Analytics
Experience supporting enterprise-scale analytics, reporting, and data-driven transformation initiatives
Knowledge of operational KPIs, productivity metrics, service-level reporting, and performance management within pharmacy operations
Familiarity with cloud-based data platforms, data warehousing concepts, and ETL/ELT processes

Key Competencies:

Advanced Analytical & Critical Thinking
Data Storytelling & Visualization
Problem Solving & Root Cause Analysis
Business and Operational Acumen
Stakeholder Management & Collaboration
Process Improvement & Operational Excellence
Attention to Detail
Strategic Decision Support

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.